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Terms & Conditions

Keeping things in order!
Some terms and conditions to help the ship run smoothly.

PRE-ORDER POLICY

All pre-orders require full payment at the time order is placed.

Pre-Orders must be made at least 12 hours before requested pickup time.

***** ALL ONLINE ORDERS MUST BE SUBMITTED NO LATER THAN 5 PM THE NIGHT BEFORE YOUR ORDER DATE*****

All pre-orders placed on the current day before 5pm will be available for pickup the next day and beyond.

For example, if you are picking up your donuts May 18, be sure to place your order by 5 p.m. on May 17.

Orders are only confirmed once we have contacted you. All Orders are SUBJECT TO AVAILABILITY AND CAPACITY ON THE DAY

Please make sure you email address and phone number is entered correctly and full names included. If we have any questions about your order, we will contact you using the phone number or email you have given us.

If you are looking to pick your doughnuts up sooner then 24 hours, please call the store directly.

There is a minimum order quantity of 12 (One dozen) donuts per order.

We always do our best to accommodate orders past the cut-off time, but it is not always possible. We hand-make our donuts daily
and our staff needs time to produce simply the best donuts!

NO ORDERS WILL BE ACCEPTED VIA VOICEMAIL OR E-MAIL AND SHOULD NOT BE CONSIDERED A CONFIRMED ORDER.

We accept pre- orders up to 2 weeks in advance.
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PICK UP POLICY

The earliest scheduled pickup times we can accommodate are 8:00am.

Bring your confirmation email to Donuts 2Go the next day to pick up your order.

We are only able to accommodate pick-up orders during the following times:

Available Pick Up Times: Thursday – Saturdays (Closed Sundays,Mondays, Tuesdays and Wednesdays)

Thursday: 7am–3pm Friday: 7am–8pm Saturday: 1:00pm–8pm

Pick Up address: 189 Waterloo Road Hornby, Christchurch

IF ORDERS ARE NOT PICKED UP WITHIN ONE HOUR OF SCHEDULED TIME, Donuts 2Go RESERVES THE RIGHT TO SELL THE ORDER. NO REFUNDS OR CREDITS FOR PRE-PAID ORDERS NOT PICKED UP.
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DELIVERY POLICY

Deliveries are available for PRE-ORDERS ONLY and must be placed 2 (two) days in advance. Deliveries are available within a 10 Km radius of the Donuts 2Go location (189 Waterloo Road Hornby). Delivery charge is calculated once we have received your exact delivery address. Starting price is $5 and increases with distance.

All deliveries must be for a minimum order of One Dozen (12 Donuts). All deliveries are subject to a delivery fee depending on location, distance and time.

Please make sure that someone is present to receive your donuts at home. Otherwise we can leave it outside your doorstep/ somewhere secure outside your house (Please leave instructions at the MESSAGE area of the order form)

Our preferred method of payment is via EFT in advance of delivery, by 5pm the day before.
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LARGE ORDERS

For orders of two dozen or more, please allow 24 hours notice and for orders over five dozen please allow one week for scheduling.
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PAYMENT POLICY

All pre-orders require pre-payment and must be made at least one day in advance.

Online Invoice will be sent to your email address and requires payment 24 hours before the delivery date.

Once your order has been received, we will send you an invoice. This can be paid either by credit card or with a PayPal account.
Invoices must be paid at least 24 hours before pickup/delivery is scheduled. All invoices can be paid over the Internet by clicking the “pay invoice” button in the email.

All orders sent will be confirmed by email.
Once we have received your order request we will first confirm your order by sending you a payment invoice. All sent invoices can be paid over the Internet by clicking the “pay invoice” button in the email that we send you. Invoices must be paid at least 12 hours before delivery is scheduled.

Our preferred method of payment is via EFT in advance of delivery, by 5pm the day before.
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CANCELLATION POLICY

Orders must be cancelled within 12 hours of scheduled pickup time to receive a refund.

We have a 12-hour canncellation policy so plan accordingly! If you cancel your order less than 12-hours in advance, you will still be charged in full. Orders must be cancelled within 12 hours of scheduled pickup time to receive a refund.
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