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Frequently Asked Questions

If you cannot find the information you need on this page, please feel free to email us at info@donuts2go.co.nz

General Questions

Where is your Shop Located?

189 Waterloo Road Hornby Christchurch. Open Thursdays to Sundays Only.

Where can I find parking?

Sadly, we are unable to offer anything but street parking at the corner of Waterloo Road and Smarts Road.

What are your Hours of Operation?

We are closed on Mondays, Tuesdays and Wednesdays. Open: Thursdays 9am-3pm, Fridays 9am-3pm, Saturdays 9 am – 2pm and Sundays 9am-2pm.

How long do your Mini Donuts stay fresh?

We recommend eating the doughnuts on the day of purchase to ensure maximum freshness however if this is not possible, on the next day they will still be okay especially if served slightly warmed

How are your donuts made?

We make the dough and prove it for 2-4 hours. After cutting the dough to shape, we prove the dough again for a further 45 minutes, fry them in vegetable oil, then glaze and decorate each doughnut by hand.

How long do your doughnuts stay fresh?

Our doughnuts are freshly-made in-house daily, using only natural ingredients and no preservatives and are therefore best eaten on the day of purchase.

Why can't you just go in the back and make a few more donuts?

Raised yeast donuts take up to two hours to make start to finish. Dough needs that time to rise and proof before frying. We do not pre-make donuts and then just warm them up. Our donuts are the real deal.

What is the best way to keep the doughnuts?

PLEASE DO NOT REFRIGERATE THEM. Simply keep them at room temperature. PLEASE EAT THEM THE DAY THEY ARE DELIVERED OR PICKED UP.

Order Donuts

Can I pre-order?

Yes. We accept pre-orders for Yeast & Cake doughnuts, All pre-orders must be paid at the time the order is placed.

Can I e-mail or phone an order for pick-up?

We do not take orders over the phone or email, please place pre-orders online.

How can I place my order?

Simply fill your cart with as many goodies as possible, and check out!

Can I e-mail or phone an order for pick-up?

We do not take orders over the phone or email, please place pre-orders online.

Delivery

How much is delivery?

Delivery is based on the distance from your delivery address to Hornby. Full list of suburbs we deliver to plus their delivery fees are as follows:

Zone 1 – Within 5km of Hornby – $0.00

Zone 2 – Between 5km and 10km of Hornby – $9.50


Zone 3 – Between 10km and 15km of Hornby – $12.50


Zone 4 – Between 15km and 20km of Hornby – $16.50


Zone 5 – Between 20km and 25km of Hornby – $19.50


Zone 6 – Between 25km & 30km of Hornby – $24.50


Zone 7 – Between 30km & 35km of Hornby – $35


Zone 8 – Between 35km and 40km of Hornby – $42

How do I know when my order has been delivered?

You will receive a delivery confirmation by email once the delivery has occurred. Every attempt will be made to get this to you immediately following the delivery. Please note during peak times and busy periods there may be some delay.

What days do you deliver?

We are now delivering Thursday to Saturday!

What times do you deliver?

Deliveries will usually be made between 9 am and 2 pm. You will be contacted via email the day prior to your delivery with an estimated delivery time window.

Checkout

How do I change or cancel an order?

Call us directly at 0274 807022 and we’ll help you out

What are the payment options for my order?

Once you’re done placing your order, our system will walk you through the secure and simple check-out process. We accept all major credit cards. We never store your credit card information on our server and any credit card information provided is safely encrypted on your credit card companies’ servers.

Why is the delivery date I want not available?

If a date is not showing on the drop down delivery date menu, this means there are no more places left as orders have become full for that particular day. We suggest ordering in advance if possible!..

Do you process data requests?

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